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Refund Policy – Agrix

Operator Information

Agrix
Trademark registered as Private Entrepreneur (FOP): Kryvolapova Daryna Bohdanivna
Registration number (EDR): 2003570010003018622
Country of registration: Ukraine
Legal address: Ukraine, 08200, Kyiv region, Bucha district, Irpin city, Akademika Romodanova St., 56, apt. 14

Contact email: info@agrixplatform.com
Phone: +380 66 505 8360

1. Subscription Payments

  • Agrix operates on a subscription-based SaaS model.
  • All payments are processed securely via approved third-party payment providers.
  • Subscription fees are billed in advance for the chosen period (monthly or annually).

2. Free Trial

  • We may offer a free trial so users can evaluate our services.
  • You may cancel during the trial period without being charged.
  • If you do not cancel, your payment method will be charged automatically after the trial ends.

3. Refund Eligibility

Refunds are typically not issued except in the following cases:

  • You were charged after canceling your subscription in time.
  • There was a duplicate or erroneous charge on our end.

All refund requests are evaluated on a case-by-case basis and granted at our sole discretion.

4. How to Request a Refund

To request a refund, email us at info@agrixplatform.com and include:

  • Your full name
  • Email address used on Agrix
  • Payment date and amount
  • Reason for the refund request

We will review your request and respond within 7 business days.

5. Non-Refundable Situations

Refunds will not be provided if:

  • You changed your mind after subscribing.
  • You did not use the platform during your subscription period.
  • Your account was terminated due to a breach of our Terms of Service.

6. Chargebacks

  • If you initiate a chargeback with your bank or card provider, your Agrix account may be temporarily suspended during the investigation.
  • Please contact us first — we are happy to help resolve any issue directly.

7. Changes to This Policy

This policy may be updated from time to time. Any updates will appear on this page with a revised effective date.

8. Contact

If you have any questions or concerns, reach out to us: